Last Updated: December 9, 2023
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If your country of residence or establishment is within the European Economic Area ("EEA"), Switzerland or the United Kingdom, as a consumer you can access the European Commission's online dispute resolution platform here. Please note that Arrive is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.
These Terms of Service for European Users ("Terms") are a binding legal agreement between you and Arrive Ventures Limited that govern your use of the websites, applications, and other offerings from Arrive (collectively, the "Arrive Platform"). When used in these Terms, "Arrive," "we," "us," or "our" refers to the Arrive entity set out on Schedule 1 with whom you are contracting.
The Arrive Platform offers an online venue that enables users ("Members") to publish, offer, search for, and book services. Members who publish and offer accommodations ("Accommodations"), venues, activities, excursions, events and a variety of travel and other services ("Experiences") are "Destinations", and Members who search for, book, or use the services of Destinations (collectively, "Destination Services," and each Destination Service offering, a "Listing") are "Creatives". The booking and use of a Destination Service forms a "Partnership". Partnerships may be proposed or requested by either a Destination or Creative, with a return service being provided by the Creative for use of the Destination Service. This return service will be agreed upon prior to the Partnership being booked, and will constitute part of the "Partnership Terms".
You must register an account to access, book Partnerships and use many features of the Arrive Platform, and must keep your account information accurate. As the provider of the Arrive Platform, Arrive does not own, control, offer or manage any Listings or Destination Services. Arrive is not a party to the contracts concluded directly between Destinations and Creatives, nor is Arrive a real estate broker, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. Arrive is not acting as an agent in any capacity for any Member, except as specified in the Payments Policy ("Payment Terms").
We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Policy which govern any payment services provided to Members by any Arrive payment entities ("Arrive Payments").